1.What is your return and exchange policy?

Goods purchased from Vixen the Definitive Collection may be returned within 7 working days of purchase providing that the items are unused and in their original condition and packaging.

This option is only available on full-priced items

Customised items such as engraved items or special orders may not be returned, these items are non-returnable

The purchase of sale items is final unless deemed faulty

Please email info@vixendc.co.za if you would like to exchange your purchase. Please note We offer a straightforward return policy where you can exchange goods for other items, we do not provide refunds.” In the event that you do not find a replacement piece we will provide you with a gift voucher to the value of your returned item which will be valid for one year from purchase date.

2.How do I track my order?

You will receive tracking information via email once your order ships. You can use this to track your package on the shipping carrier's website.

3.What is your shipping policy?

We ship Nationwide. We offer free standard shipping on orders over R1200. Expedited shipping options are available at an additional cost. Please refer to our shipping policy document for more information.

4. How do I care for my jewellery?

Avoid exposing your jewellery to water, chemicals, or extreme temperatures. Store your jewellery in a cool, dry place and clean it regularly with a soft cloth.

5. How do I know my payment and personal information are secure?

We use Payfast as our Payment portal – they are PCI-DSS Level 1 service provider compliant. Please click on this link for any additional information https://payfast.io/security-fraud/

6.Do you offer international shipping?

We are able to offer International shipping as per individual requests that will be subject to a quote determined by the specific destination and item on order.

7.What is PayFlex and how does it work?

Follow the link to find out more about PayFlexhttps://payflex.co.za/shopper-faqs/